SHIPPING POLICY
Thank you for shopping with Curious Kid Toys.
We are a Veteran-owned family store, and we know how important it is to feel confident when placing an order online. We want every customer to clearly understand how our shipping process works, what to expect, and how to reach us if help is ever needed.
By placing an order on CuriousKidToys.com, you agree to the terms of this Shipping Policy.
Order Processing
We usually process orders within 1–3 business days after your order is placed.
Processing time may vary slightly during busy seasons, holidays, special promotions, or periods of higher-than-normal order volume. Orders are generally processed Monday through Friday, excluding major holidays.
If an order is placed on a weekend or holiday, processing will usually begin on the next business day.
We work hard to get every order prepared and shipped out as quickly and carefully as possible.
Estimated Delivery Times
Most orders typically arrive within 7–15 business days after shipment, depending on the destination and carrier conditions.
We proudly ship to customers in the United States and internationally. International orders may also arrive within this general timeframe in many cases, but delivery times can vary depending on customs processing, local carrier delays, regional service conditions, weather, and other factors outside our control.
Please understand that shipping estimates are not guaranteed delivery dates unless otherwise clearly stated on a specific product page.
Shipping Confirmation and Tracking
Once your order has been processed and shipped, tracking information may be sent to the email address provided at checkout when available.
Please note that tracking updates can sometimes take a little time to appear after a shipping label is created. In some cases, a carrier may not immediately scan the package, so movement may not show right away even though your order is already in transit.
If you do not see tracking right away, that does not always mean there is a problem.
International Shipping
Curious Kid Toys proudly ships to many customers around the world.
International shipping times may vary based on destination country, customs procedures, import processing, local delivery carrier performance, and other location-specific conditions. Customers are responsible for understanding and complying with any local import rules that may apply in their country.
If customs fees, duties, taxes, or import charges apply, those costs are the responsibility of the customer unless otherwise stated on our website.
Incorrect or Incomplete Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
Please double-check your address carefully before placing your order. If an address is entered incorrectly or incompletely and this results in a delay, return, failed delivery, or lost package, Curious Kid Toys is not responsible for the issue.
If you notice an address error after placing your order, please contact us immediately at Support@CuriousKidToys.com. We will do our best to help, but we cannot guarantee changes can be made once the order has entered processing or has already shipped.
Split Shipments
In some cases, items from the same order may ship separately and arrive at different times. This can happen due to product availability, packaging logistics, warehouse handling, or shipping partner operations.
If your order includes multiple items, please allow additional time for all packages to arrive before assuming that something is missing.
Shipping Delays
While we do our best to ensure timely delivery, delays can occasionally happen.
These delays may be caused by carrier issues, weather, customs, holiday traffic, regional disruptions, high shipping volume, or other events outside our control. Because of this, we cannot guarantee exact delivery dates.
If your order appears delayed beyond the normal timeframe, please contact us and we will do our best to assist.
Delivered but Not Received
If your tracking shows that your package was delivered but you cannot find it, we recommend first checking around your delivery area, with household members, with neighbors, or with your local mail carrier.
Sometimes packages are marked as delivered slightly before they physically arrive, or they may be placed in a less visible location.
If you still cannot locate your package, please contact us at Support@CuriousKidToys.com and we will do our best to help review the situation with you.
Lost, Stolen, or Carrier Issues
Once a package has been handed off to the shipping carrier, delivery is managed by the carrier. Curious Kid Toys is not responsible for delays, losses, or theft caused by the carrier or by events after confirmed delivery, though we will always do our best to help support our customers when possible.
If you experience a delivery problem, please contact us so we can review the situation with you.
Order Issues and Customer Support
If you have any questions about your shipment, order status, or delivery, please contact us at:
We are always happy to help and truly appreciate every customer who supports our family business.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect once posted on this page.
We encourage customers to review this page periodically for the most current version.
A Small Thank You
Thank you for supporting Curious Kid Toys.
As a small thank you from our family to yours, you can use promo code THANKYOU10 for 10% off your order.
We truly appreciate your support.